24/7Emergency support availability
1 hrCritical/emergency response time (remote)
4 hrsHigh priority incident response (remote)
3 regionsNetwork operations centres
How can we help you, today?
Technical support
If you need technical support with a Brunstock product, please contact the Brunstock representative you purchased it from. This company should be listed under the heading BESS portfolio on our contact page. You are also welcome to email us for assistance at service@brunstock.com.
Brunstock’s after sales service, which includes energy storage monitoring, operations and maintenance, servicing, spare parts and more is available for a fee. If your company already has a service agreement with a Brunstock representative, please refer to their information for what to do when you need after sales services. If you are not sure, please get in contact with the local network operation centre (Brunstock NOC) in your region according to your geographic location.
Brunstock network operations centres (NOCs)
Australia & Asia-Pacific+61 1300 583 655
Operated by Kookaburra Power Technologies
Africa+27 010 010 5706
Operated by TGOOD Africa
Europe+49 89 322096316
Operated by Brunstock Germany
Emergencies
During an actual emergency personnel must refer to the site emergency response plan or they can fall back on the emergency procedure below. The following images show where the emergency stop button is, however, personnel on BESS sites should already know about this due to their site inductions, the site emergency management plan and workplace health and safety training. If you need help updating your documentation based on Brunstock’s emergency reponse plan as the manufacturer of the BESS, please contact us using the form below.
       
For further information please visit our emergency support page.
Contact Brunstock
If you are a representative of Brunstock you will have an account manager and the enquiry is probably best directed to that person. However, you can still contact Brunstock headquarters via the form below or on the contact page.
Feedback and complaints
Please send an email to us using the form below or service@brunstock.com
Emergency response procedures
In the event of a fire, thermal event, or safety hazard involving a Brunstock BESS, follow these steps immediately:
1
Call emergency services
Dial your local emergency number (e.g. 000 in Australia, 112 in Europe, 10111 in South Africa).
2
Evacuate the area
Move all personnel to a safe distance. Maintain a minimum exclusion zone of 100 metres from the unit.
3
Press the emergency stop
If safe to do so, press the red emergency stop button located on the front panel of the BESS unit.
4
Contact Brunstock NOC
Call your regional NOC number (listed above) to report the incident. Available 24/7 for emergencies.
Important safety warning
Do NOT attempt to extinguish a lithium-ion battery fire with water. Do NOT re-enter the exclusion zone until cleared by emergency services. Do NOT open cabinet doors during a thermal event. Inform emergency responders that the unit contains lithium-ion batteries.
Emergency email: service@brunstock.com
Submit a support request
Describe your issue and our team will respond within normal business hours (Australian Eastern Standard Time). If you need a response to a critical or high priority incident in the timeframe listed above, please phone the applicable regional network operations centre listed at the top of this page.